GDPR: export & erasure
When a contact asks for their data or asks to be forgotten, you need to answer cleanly and provably. Climails gives you a one-shot export of everything you hold, a true erasure that nullifies personal data while keeping an audit trail, and a consent record behind every opt-in.
What you'll need
- Admin access to handle data subject requests
Export everything you hold
Fulfil a data-access request with a single export. You get one structured JSON bundle for the contact.
- The contact profile and all fields.
- Channel identities (email, phone, etc.).
- Consent records — when and how they opted in.
- Recent events and messages associated with them.
Erase on request
Erasure does the right thing: it removes the person's identifiable data while preserving a minimal, non-identifying audit record so you can prove the request was honored.
- Personal fields are nullified and the contact is marked deleted.
- Channel identities are removed and consents revoked.
- A suppression is added (reason gdpr_erasure) so the contact can't be re-imported and messaged by accident.
- An audit log entry (gdpr.erasure) is retained as proof.
Consent records
Every opt-in stores the evidence regulators ask for, so consent is never just a checkbox you can't account for.
- opt_in_at / opt_out_at — when consent was given or withdrawn.
- The IP address and user agent captured at opt-in.
- Per-channel consent, so email and SMS permissions are tracked separately.
Frequently asked questions
Does erasure delete the audit trail too?
No — it nullifies personal data but keeps a non-identifying audit entry (gdpr.erasure) so you can prove the request was carried out.
Can an erased contact be re-imported by mistake?
No — erasure adds a suppression (reason gdpr_erasure), so even if the address is re-imported it won't be messaged.
What proof of consent do I have?
Each opt-in stores the timestamp, IP and user agent, per channel — the evidence you need if consent is ever challenged.
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