WhatsApp Business messaging
WhatsApp is where over two billion people already talk. Reach them on the official Business API with approved template broadcasts, automated flows and real two-way conversations — media, buttons and all.
Official Business API, not a grey workaround
Unofficial WhatsApp tools get numbers banned. We connect through the official WhatsApp Business Platform, so your account is legitimate, your sender is verified, and you get the higher messaging limits and green-tick eligibility that come with it.
- Verified WhatsApp Business sender
- Official messaging limits and quality tiers
- Green business tick eligibility
- Template submission and approval handled in-app
Broadcasts that get read, conversations that convert
Send approved template messages to opted-in audiences — order updates, reminders, promotions — then let customers reply and pick the thread up in a live conversation. Rich formatting, media and quick-reply buttons turn a notification into an interaction.
- Template broadcasts to segments
- Rich media: images, documents, video, location
- Quick-reply and call-to-action buttons
- Session messaging within the 24-hour window
Automate the whole journey
WhatsApp is a step in the same automation builder as every other channel. Trigger a flow from a purchase, an abandoned cart or an event, branch on the customer's reply, and hand off to a human when the conversation needs one.
- Event- and behaviour-triggered WhatsApp flows
- Branching on customer replies
- Seamless handoff to a live agent
- Chatbots for FAQs and lead capture
One inbox, one customer
Because WhatsApp shares the same contact database and inbox as your other channels, an agent sees the full history — the email you sent, the SMS reminder, and the WhatsApp reply — in a single thread. No context lost between tools.
- Shared contact profile across channels
- Team inbox with assignment and notes
- Full cross-channel conversation history
- Analytics on response time and resolution
Frequently asked questions
Do I need the official WhatsApp Business API?
Yes, and that's exactly what we connect to. Unofficial tools risk getting your number banned; the official Business Platform gives you a verified sender, proper limits and green-tick eligibility.
Can I send promotional broadcasts?
Yes, using approved message templates to contacts who have opted in. Once a customer replies, you have a 24-hour session window for free-form conversation.
How long does template approval take?
Templates are submitted from inside the app and typically reviewed by WhatsApp within minutes to a few hours. You manage and reuse approved templates from your library.
Can WhatsApp work with my other channels?
Yes. It's a step in the same automation builder and shares one contact database and inbox, so a single flow can combine email, SMS and WhatsApp against the same customer.
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