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SMS

SMS marketing platform

Text messages are opened in minutes, not days. Run bulk campaigns, time-sensitive alerts and automated triggers over SMS — with global carrier routing, opt-out handling and delivery reporting built in.

5 min read

The channel people actually read

SMS cuts through where email waits in a crowded inbox. Use it for the messages that can't afford to be missed — flash sales, back-in-stock alerts, appointment reminders, delivery updates and one-time codes. Because it shares the same contact database as your other channels, an SMS is just another way to reach the same person.

  • Bulk campaigns to segments or your whole list
  • Time-critical alerts: stock, price drops, reminders
  • Automated triggers tied to behaviour and events
  • Personalised with merge fields, just like email

Global routing that gets delivered

A message that doesn't arrive is wasted spend. We route over tier-one carriers, pick the best path per destination, and report delivery status back per message so you see exactly what landed.

  • Direct carrier routes with per-country optimisation
  • Sender ID / alphanumeric sender support where available
  • Per-message delivery receipts and failure reasons
  • Automatic retries and fallback routing

Two-way conversations, not just blasts

SMS works best as a dialogue. Collect replies, route them to your team or an automation, and keep the full thread against the contact. Opt-in and opt-out keywords are handled for you so consent is always respected.

  • Inbound replies captured against the contact record
  • Keyword-based opt-in and opt-out (STOP/START)
  • Route replies to a shared inbox or a workflow
  • Full conversation history in one place

Compliant by default

Regulations around consent and quiet hours are strict, and getting them wrong is expensive. Consent tracking, automatic unsubscribe handling and quiet-hours controls are built in so campaigns stay on the right side of the rules.

  • Consent captured and stored per contact
  • Automatic STOP handling and suppression
  • Quiet-hours and send-window controls
  • Audit trail for every message sent

Frequently asked questions

Can I send SMS worldwide?

Yes. Messages route over tier-one carriers with per-country path optimisation, and you get a delivery receipt for every message so you can see what landed.

Do you support two-way SMS?

Yes. Inbound replies are captured against the contact, and you can route them to a shared inbox or trigger an automation. Opt-out keywords like STOP are handled automatically.

How is consent handled?

Consent is stored per contact, opt-outs are honoured instantly across the account, and every send carries an audit trail — so you stay compliant without manual list-scrubbing.

Can SMS share automations with email?

Yes. SMS is a step type in the same automation builder, so a single flow can send an email, wait, then follow up by text based on what the contact did.

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SMS Marketing Platform & Bulk SMS Service — Climails