Anti-Spam Policy

You may only message people who have given you permission to contact them on the channel you are using — for example through an opt-in form, a purchase, or a clear and documented relationship. You must be able to show, on request, how and when each recipient consented.

Purchased, rented, scraped, harvested or otherwise third-party lists are strictly prohibited, even if the source claims they are opt-in.

Do not use Climails for unlawful, deceptive, infringing or harmful messaging, including phishing, malware, fraud, pyramid or get-rich-quick schemes, or content that is hateful, harassing or otherwise prohibited by law.

Some categories of messaging carry extra legal requirements or are restricted on certain channels. You are responsible for complying with the laws and channel rules that apply to your messages and audience.

Marketing messages must use accurate sender names, from-addresses and subject lines that are not misleading, identify you clearly, and include a valid physical postal address where applicable law requires one.

Every marketing message must include a clear and working way to unsubscribe.

We process unsubscribe and complaint signals automatically and add them to your suppression list. Unsubscribe requests are honoured promptly and across the platform; you must not message a recipient who has opted out, and you must not remove or circumvent suppression, except where a recipient genuinely opts back in.

We monitor metrics such as bounce rates, spam complaints and spam-trap hits. Sustained high complaint or bounce rates, or hitting spam traps, indicate poor list quality and put every sender at risk.

We may apply sending limits, require list cleaning or authentication, or pause sending to protect platform reputation.

We may investigate suspected violations and take action including warnings, throttling, removing content, suspending sending and terminating accounts, with or without notice depending on severity. Serious or repeated violations, and any illegal use, can result in immediate termination.

If you received an unwanted message sent through Climails, or want to report a suspected violation, contact [email protected] with the relevant details and headers so we can investigate.