CDEK Integration — Email, SMS & WhatsApp
The CDEK integration streams shipment tracking updates into Climails, so each status change can trigger a proactive notification and turn delivery into another customer touchpoint.
Visit websiteWhat the CDEK integration does
The CDEK integration streams shipment tracking updates into Climails, so each status change can trigger a proactive notification and turn delivery into another customer touchpoint.
- Shipment and tracking updates
- Status changes (shipped, in transit, delivered)
- Carrier and tracking details
- Real-time delivery events
What you can do with CDEK data
- Shipping and delivery notifications
- Post-delivery review requests
- Proactive delay alerts
- Reduce 'where is my order' tickets
How to connect CDEK
Connect CDEK by pasting an API key you generate in CDEK — no developer required.
- 1
In CDEK, create an API key or token.
- 2
Copy the key (and any IDs the form asks for).
- 3
In Climails Integrations, choose CDEK and paste it.
- 4
Save — Climails verifies the key and starts syncing.
Put CDEK data to work
Once CDEK data is in Climails it's just contacts and events — usable everywhere. Build segments from it, trigger flows on it, and personalize any message with it, across every channel from a single automation.
- Build segments from CDEK data
- Trigger email, SMS, WhatsApp, Telegram and push flows on CDEK events
- Personalize messages with CDEK fields
- One unified profile per customer across channels
Frequently asked questions
Is the CDEK integration free?
Yes. It's available on every plan, including the free tier — you pay for your Climails sending, not per integration.
How long does it take to connect CDEK?
A few minutes. Most connections are a couple of clicks or pasting a key — no developer needed.
Is my CDEK data secure?
Yes. Credentials are stored encrypted, webhook payloads are signature-verified, and we only read the data needed to sync contacts and events.
Can I sync CDEK in real time?
Yes. Native connectors sync on a schedule and webhooks deliver events in real time, so flows can fire the moment something happens in CDEK.
Do I need to use every channel?
No. CDEK data works with whichever channels you use — start with email and add SMS, WhatsApp, Telegram or push whenever you're ready.
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