Marketing for retail & local business
Foot traffic is hard-won and easy to lose track of. Climails helps you collect customer contacts, keep them warm between visits, and bring them back with the right offer — over SMS, WhatsApp, email and push.
Turn a first visit into a habit
A great in-store experience is forgotten in a week without a follow-up. Capturing a contact at the point of sale and staying in touch is what turns a shopper into a regular.
- Collect contacts at checkout, via forms or QR codes
- Send a welcome offer that earns the second visit
- Announce new stock, sales and events that fill quiet days
- Reward loyal customers to keep them coming back
The channels people read in minutes
For local, immediacy wins. SMS and WhatsApp land instantly for a flash sale or a 'your order is ready' note, while email carries the bigger stories.
- SMS and WhatsApp for offers, reminders and pickups
- Email for newsletters, events and loyalty updates
- Web push for online-to-store re-engagement
- Telegram for a local community channel
Automations that fit a busy floor
- Welcome offer when a new contact is collected
- Birthday and anniversary rewards
- Win-back for customers who haven't visited lately
- Event and restock announcements to the right segment
Talk to the right customers
Segment by location, visit frequency and what they bought, so a promo reaches the people it's meant for — and personalize with names and past purchases so it feels one-to-one.
- Segment by store, frequency and purchase history
- Target a specific location or product buyers
- Personalize with name and last purchase
- Suppress recent visitors from a win-back
Frequently asked questions
How do I collect contacts in a physical store?
Use a signup form, a QR code at the counter, or connect your POS — each new contact flows in ready for a welcome offer.
Is SMS or WhatsApp better for offers?
Both land fast; many retailers use SMS for reach and WhatsApp for richer, two-way messages. You can run both from one automation.
Can I reward loyal customers automatically?
Yes. Birthday, anniversary and frequency-based rewards fire on their own once the flow is set up.
Is it free to start?
Yes — all channels and automations are on the free tier, so you can start collecting and sending at no cost.
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